Meet Some of Our DAISY and BEE nominees!

Every day, every person at FHN strives to provide exceptional, compassionate care to our patients and their loved ones. Now, there's a simple way, as part of an international program, to acknowledge and appreciate a nurse or other caregiver at FHN who makes a difference.

The DAISY (Diseases Attacking the Immune System) Award is an international recognition program for hospitals that honors and celebrates the skillful, compassionate care nurses provide every day.

The DAISY Foundation was established by the family of J. Patrick Barnes after he died from complications of the auto-immune disease ITP (Idiopathic Thrombocytopenic Purpura) in 1999. During his hospitalization, his family deeply appreciated the care and compassion shown to Patrick and his entire family. When he died, they felt compelled to say "thank you" to nurses in a very public way: The DAISY Award.

In addition, the BEE (Being Exceptional Everyday) Award honors patient care (non-nurse) staff who assist a nurse or a patient and his or her family in delivering excellent patient care.

Patients or their loved ones are encouraged to share their story with an online nomination. Every few months, a multidisciplinary selection committee of FHN selects the DAISY and BEE Award honorees from those nominations.

DAISY honorees are recognized at a public ceremony in their unit at FHN and receive a certificate, an award pin, and a hand-carved stone sculpture entitled A Healer's Touch. Everyone in the unit celebrates with cinnamon rolls – a favorite of Patrick's during his illness.

BEE honorees are recognized publically on their unit, receive a certificate, and award pin and the unit celebrates with honey-themed treats.

The DAISY and BEE awards are sponsored at FHN by a private FHN Foundation donor and coordinated by the Nursing Care Council.

Nominate Someone!

We've received so many lovely nominations for DAISY and BEE award winners and, though not everyone can win, we'd like to share your kind words:

February 2019 nominations

DAISY
Jo Ann Olszewski, RN Medical-Surgical Unit
I hope that Jo Ann gets this recognition which has two parts to it: My mother-in-law was in the hospital recently and had Jo Ann for a nurse. Five days after she was discharged, I was admitted and was lucky enough to have Jo Ann as well. I would like to recognize her for taking the time to explain the procedure, the process as to how it would help me, and for filling me in along the way with the lab results and plan of care. Having two daughters that are RNs in a hospital setting, Jo Ann provided the care that my family expected when it came to my mother-in-law and to myself. Thank you, Jo Ann for your exceptional care.

DAISY
Billie Jo Rogers, RN Medical-Surgical Unit
My 100-year-old grandmother was recently a patient at FHN. Billie Jo was her RN for the first two days of her three-day stay. Billie Jo has genuine compassion for her patients and understands the needs of the patient's family as well. Due to a work schedule, I was unable to be present as much as I would have liked. After Grandma had a procedure done, knowing I was concerned and going to call in the evening to check to see how everything went, Billie Jo took it upon herself to call me and let me know Grandma's procedure went well and that she was resting. We set up a plan for discharge and Billie Jo assured me that she herself would make sure that everything at the hospital end would be taken care of (we had some glitches in the past). Top-notch communication!! Billie Jo had a smile on her face and a cheerful tone in her voice every time we spoke. Grandma told me that Billie Jo and CNA Roxanne were absolutely wonderful. I thank and appreciate you ladies.

DAISY
Megan Loomis, RN Medical-Surgical Unit
Megan's professionalism as a nurse is above all our expectations! Her ability to bring reason and understanding to all the hurdles my wife encountered during her stay was very comforting. She took on our concerns as though we were family. Megan also helped care for my father during his stay here. We knew what the final outcome was going to be, so having her as a member of his healthcare team helped ease the pain of losing a loved one. Thank you, Megan.

BEE
Lily (Medelyn) Curtis, CNA Medical-Surgical Unit
Lily's care and genuine concern for my wife and father's well being gave me great comfort to know all is being done to accelerate and optimize her healing process, along with the comforting environment she helped provide for my father's final days of his life. She is a true hero not only to us but I'm sure many others feel the same!! Many thanks to you, Lily!

DAISY
Susie Rednour, RN Medical-Surgical Unit
Susie gave outstanding care to me and she was the best nurse that I had! Susie was always there to help. She addressed all of my issues. Without her exceptional care, the two days that I was hospitalized would have been miserable. Susie never hesitated to be there when I needed her. When I asked or needed something, she was there in a very timely manner. Thank you so much for everything!

DAISY
Tracy Pizzolato, RN Medical-Surgical Unit
Best caregiver I've had during my stay at FHN. If anybody deserves this award, it's her. She goes out of her way to make sure she accommodated and comforted me during my stay here at FHN. I feel that she deserved this award.

DAISY
Kaydra Heller, RN Intensive Care Unit
She went above and beyond the call of duty. Always smiling and when I was feeling bad, she cheered me up. Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest accomplishment or the smallest art of caring, all of which have the potential to turn a life around. ** All of the ICU staff are special to me for all the care they gave me. Always smiling, always right there when I put on my call light. I hope all these girls get recognized for all that they do.

DAISY
Krista Kane-Boop, RN Savanna
Krista is an absolute joy and when I have an appointment with Dr. Woods, she's always kind, helpful, and very, very professional. If I need help with my meds, paperwork, or scheduling appointments I usually try to speak with her — not that the other staff is not capable, but I know I will get answers and the most useful information from Krista. All of Dr. Woods' staff are kind and caring, but for me personally, Krista just oozes with kindness and professionalism. I've been doctoring with Dr. Woods for several years and his past and current staff is AWESOME!!

BEE
Mary Freidag, PSR Burchard Hills
Mary meets me at the front door with a wheelchair, takes me where I need to go. Helps me with anything I need. Talks to me to calm me down. Stays with me 'til my family parks and makes sure I get where I need to go. I am so thankful for Mary. There should be thanks for people like Mary.

BEE
Mary Freidag, PSR Burchard Hills
The first time I met Mary, her smile instantly warmed my heart! I was currently seeing a doctor on her side of the second floor. She gave me a warm greeting, welcoming me to the clinic and then proceeded to ask for my medical information. She recognized I was very weak and walked me to a chair and brought the papers to me to fill out. Next, she asked if I needed any water, or blanket as such (calling me by name). She said she was going to go back and talk to them. I was very ill and needed quick attention. Seemed like a very short time and I was being taken back to a room. She was the most compassionate lady I'd ever encountered in the whole clinic (and I go a lot for many health issues). One other time, she was downstairs by the front desk and as I got dropped off in front, she met me at the door and saw how pale and weak I was and got a wheelchair and took me upstairs and checked me in. "An angel." Thank you.

BEE
Brooke Beverly, CNA Medical-Surgical Unit
I would like to thank Brooke for her outstanding care while I was in the hospital. She brought me fresh water and made sure my every need was met. But, she did more than that: She spent time talking to me and sharing some of her life with me. That is an extraordinary trait and one that I am truly thankful for. Having two daughters that are RNs in a hospital setting, I know the care they wanted for me and Brooke provided that and more.

BEE
Theresa Rucobo, PSR Savanna
She's an "exceptional" lady! Always friendly and considerate.

DAISY
Rachel Walker, RN Medical-Surgical Unit
Courtney Dodds, RN Telemetry
Thank you Rachel and Courtney for all of your amazing care! You may not feel like you did a whole lot but you were both amazing. Every little bit means a lot!

BEE
Shelby Hubble, PCT Telemetry Shelby is the prime example of a nurse that displays the word P.E.T.A.L.S.

DAISY
Shayna Vanderheyden, RN Medical-Surgical
"Jack" had his appendix out. Shayna was his nurse Saturday and Sunday. We found out we are from the same town but we have only lived there three years and didn't know her. She was able to make "Jack" laugh and she completely understood his sense of humor! She was able to make him relax and made his procedure much easier. We were both impressed with her and just wanted to let her know and say thank you!

BEE
Sondra Gentry, Respiratory Therapist
I recently had surgery at FHN. I only have praise for Sondra Gentry, a respiratory therapist at FHN. She went above and beyond for me and I would not choose any other place than FHN for any future medical needs. From my first appointment and walking in the door, leading to a surgery with Dr. Barnes and the entire team, I have the highest praise and also for the follow-up appointments. The care and compassion I was given makes me feel truly cared for as a person and not just a case. Sondra got to know me when I was a patient and neighbor to her mom, who lives across the hall from me. She agreed to bring me to my appointment and wait while I was in surgery and stayed until I was released. I gave her permission to talk to Dr. Barnes while I was waiting for surgery and she asked medical questions that I didn't even know how to ask. She gave me the answers in a way that I could easily understand. She also talked to Dr. Barnes about my wound care and learned how to do the dressing changes and has been doing this for me. She also drives from her home in Shannon to pick me up in Forreston to take me to my appointments in Freeport even when I can't pay her for doing this. Some days, she even has to drive back to work later in the evening. She talks to the doctor during my follow-up appointments and gives me medial information and helps me to learn. She is so much more than you see or know and is such a wonderful person. I don't know what I would have done without her. I don't have any family in the area.

DAISY
Kristen Simpson, RN Highland View Drive
Kristen is more than deserving of the DAISY award. Kristen is always caring and very compassionate about our family when we are there to see Dr. Pedersen or any of the other providers. Being a nurse, I always feel like I have to be a super mom or a super nurse, but when Kristen is taking care of my family, I feel like any other patient and she reassures me I am doing the right thing. Recently my son had an accident on a Friday night, when of course we were out of town. This led me to the ER in a place I had never been. After that long visit, we were told to follow up with an orthopedic doctor. After an even longer weekend with my son in a full leg cast at the age of 2, I called the hospital where we were to get our records transferred to Dr. Pedersen's office. I was then informed that they would have to mail me the records. I started crying, because my son was miserable and I was tired and stressed from seeing him miserable all weekend. I didn't think I could handle another day watching him be miserable. I also felt at blame for him being miserable. I then called Dr. Pedersen's office after discovering that our orthopedic doctors do not see anyone under 6. I explained to them that I could not get the records and I just wanted to see if I could get into Dr. Pedersen to figure out what was going on. I was then called back by Kristen. Right away, I felt at ease, hearing her smiling, caring, compassionate voice. She then informed me that she was going to call the facility and get the records herself. She also reassured me that I was once again doing the right thing and she told me that someone would get back with me within the day to get a plan of care. As much as I was still stressed and felt bad for my son, I felt that I was on the right track of getting him cared for properly. I was later called back and had an appointment set up and a referral to a pediatric orthopedist was started in case we needed one in the future since they take a while to get into. Kristin showed so much compassion and was able to reassure me once again with the care. Kristin is also my kids' favorite nurse. My children do not like going to the doctor, but when they see Kristin, they, too, feel relieved. Kristin has a way about her that puts all patients at ease. She shows true PRIDE at FHN. I feel that Kristin is more than deserving of the DAISY Award.

DAISY
Marcy Babb, RN Telemetry
My nurse, Marcy, was amazing. She was very patient and kind to me. Marcy saw how much pain I was in and she rushed to provide me as much comfort as she could. My situation was unique, my previous IV infiltrated so finding another draw spot for another IV location was challenging due to my small veins. Marcy ran through all possibilities diligently through the night and found me a nurse who could perform the task. Thank you, Marcy, for your love and comfort during my time of need. You are an absolute God-send. It is nurses like you who make the difference in patients' like me lives. Thank you so much for your care.

BEE
Denise Herbert, CNA Medical-Surgical Unit
"Jack", my husband, had his appendix removed. Denise was very personable and able to make my husband relax and laugh. He doesn't deal well with anesthesia, but Denise did everything she could to help make him comfortable and at ease. She told us she is working towards her nursing degree and we both think she will make an excellent nurse. Keep up the good work, Denise!

DAISY
Judy Cullor, RN Ambulatory Care
Judy was very friendly and professional. She explained everything that would happen in detail and was very reassuring. My veins are deep and small and hard to find. Judy had my IV in before I realized it and after surgery was over, there was no mark at all! She went out of her way to make me comfortable and calm.

DAISY
Theresa Greenfield, RN Ambulatory Care
After my recent arthroscopic knee surgery, Theresa was my nurse. She was very friendly and made sure I was comfortable and had everything I needed. She explained my medications and made sure we had them before we left. She took the time to make sure I was feeling up to leaving the hospital and told me to take all the time I needed.

February 2019 WINNERS

DAISY
Victoria Goetz, RN
Medical/Surgical unit at FHN Memorial Hospital in Freeport
"I really don't know where to begin. I guess I can begin by saying what she is … AN ANGEL. I have never in all my hospital stays had someone so caring and gung-ho for your health. This angel took her time daily to explain to me what was going on with my health, planning meals, helping with pain, dressing, washing, and just simple conversation on a daily basis. Just thinking of what she has done for me makes my eyes fill with tears. I never knew what my diagnosis entailed, what each med was used for. She even went as far as to pull up pictures that I could understand. I seriously can't say enough about her: It's as if God sent me one of his angels to watch over his flock down here. FHN has truly gained a gem. I wanted her to take care of me on a daily basis. There is no one like her. She was very caring to family and friends that visited, making sure they were comfortable with what was going on and the care that I was being given. Once again, I just can't say enough about her. There is no "T" left uncrossed with her, nor any "I" not dotted. God bless her and I hope she goes far in her career. They don't make them like her. Once again, thanks FHN for finding that angel and employing her at FHN.

BEE
Sue Alden Laboratory Tech at FHN Memorial Hospital in Freeport
I go to my neurologist in Rockford. On December 4th, I had a message on my phone asking me if I had gone for my blood test. My appointment was the next day. I called the doctor's office to ask them about the test – no one in his office had informed me about needing to have blood drawn when I made my 6-month appointment. They told me I needed to come over to Rockford and get one for the next day. I told them I could get it at the hospital lab in Freeport if they would fax them the orders. I called your lab at 4 p.m. on the 4th and the tech said they hadn't received any orders yet, but said she would try to get hold of them and if not, then she would call them in the morning. After she received the orders, she would have me come to the lab here and then fax them as quickly as possible for my appointment that afternoon. (She did end up calling me to come in for the tests the next morning, and she faxed the results before my afternoon appointment in Rockford.) I appreciated that she went out of her way to help me with this situation. She was very helpful, courteous, and professional in all that she did for me: The showing of care and telling me she would handle it for me with emotional support and understanding. The doctor's office realized they had a lack of communication and apologized to me. I just think that Sue should be recognized for her professional and caring ways. Even her lab colleagues had nothing but great words about this great technician.

November 2018 nominations

DAISY
Maralee Kaufman, RN Highland View Drive
I appreciate the way she took my blood sample! No pain! She is a real expert!

DAISY
Lydia Sweitzer, RN Intensive Care Unit
Neil Amill, RN Intensive Care Unit
Amanda Kempel, RN Intensive Care Unit
I couldn't choose one of these three individuals to nominate, so I would like to honor all three! I was admitted into ICU on the morning of March 23, 2018. I had severe stomach pain, but at the time didn't know how serious it was. The moment I was sent to ICU, Lydia was there to help get me settled. Obviously, she knew how serious I was but never let on to me and just did her job and made me as comfortable as she could. She prepped me for surgery and comforted me. She was still there when I came back from surgery, staying well past her scheduled hours to get me settled as well as being a huge help to my husband and daughter (who passed out in my room) – Lydia took care of her like she was her patient, as well. Throughout the night, Neill was my nurse. He was very attentive and tried to keep me calm as I had a ventilator and was very anxious. He was very caring, took my husband's phone calls and gave him updates. I was fortunate to have Neill as my night nurse throughout my stay in ICU (3 nights). After my ventilator was removed, he still was very attentive and took excellent care of me. My day nurse was Amanda Kempel. From the moment she introduced herself to me, she was a wonderful nurse and friend. The first day she was with me, I had the ventilator all day and she knew I was anxious with it — she kept me calm and reassured me it would come out soon. When it was removed, she was right there with me. After that, she walked the halls with me to keep me from falling. I feel so blessed to have the care I did — I was close to not being able to write this — they helped me through everything — 3 AWESOME NURSES — FHN is lucky to have!

DAISY
Kaydra Heller, RN Intensive Care Unit
She really cares about her patients and goes beyond just what she should have to do as far as checking every little detail to make sure it is accurate, to the tee, and will call to make sure why, what, and where. My pain was really bad when I came in and she made sure they gave me meds to control it and my nausea and did everything to make me laugh and it really made a difference. They say laughter is good for the soul and she was good for my soul even when I was at my worst. She got a laugh out of me before she left my room. She is a person who loves her job here; 6 days a week with a smile on her face and loves it. So I think she should be the DAISY. Everyone who has been treated by her, I can bet, would say it should be so. Congratulation to her on her WIN.

DAISY
Keri Schubert, RN Obstetrics/Labor & Delivery
Keri was very hospitable and attentive to my cares and needs even when I did not request. Honest, before I could even ask, she was attentive to meeting my needs. She displayed cultural competence and went above and beyond. Her attitude was positive. She displayed "PETALS" and is a great candidate.

DAISY
Sara Sleeman, RN Telemetry
She was very good with my mother.

DAISY
Michelle Guzzardo, RN Telemetry
I was in FHN hospital Aug 28 and Aug 29 of this year. I was treated so very nice by everyone. But I was especially impressed by a certain nurse named Michelle. In fact, I think she was the supervisor. Michelle was very caring and seemed to go out of her way to explain things to myself and my family. We were made to feel very comfortable and cared for. Michelle seemed so knowledgeable and capable. I would like to thank her and nominate her as an extraordinary nurse.

DAISY
Zachary Truckenmiller, RN Emergency Department
Zachary was the RN who cared for me overnight in the ED when I had an asthma exacerbation. As a nurse myself, I realize the demands that are put on nursing staff, especially in the ED. Zachary was caring, personable, and made me feel comfortable the entire time I was in the ED. I wanted to make sure that Zachary receives the recognition he deserves as a compassionate nurse.

November 2018 WINNERS

DAISY
Amanda Kempel, RN Intensive Care Unit
We feel Amanda is an outstanding nurse as well as an extraordinary human being. Amanda was my husband's first nurse in the ICU, she instantly formed a bond with him, giving realistic goals and encouragement. My daughter and I spent every day in the ICU and Amanda was very supportive to us as well, we came to love her as a nurse and as a person. She never made us feel as though we were an inconvenience in her day. On days she was not scheduled to be his nurse, she found time to stop in and say "hi," and help him to walk outside his room. FHN is lucky to have Amanda as an ICU nurse and hopefully compensates her accordingly!

BEE
Mary Freidag, PSR Burchard Hills
Mary was right there when my sister came in a wheelchair. She assisted us to the casting waiting area, so she wouldn't be negatively perceived by the public with her disabilities. Deb was in and out of her appointment before her scheduled time. The transit bus wasn't going to come for 2 additional hours. Deb couldn't wait this length of time. Mary called Pretzel Transit and requested early pick up, but they refused. Knowing Deb couldn't wait, Mary contacted Pretzel again, but still no earlier time. Mary then called and told the situation to Med Transit. Mary was able to get us a mobile van within 15 minutes. We are ever so grateful for the extra steps Mary took so Deb didn't have to be uncomfortable. Hugs to Mary :)

Congratulations to Mary – our first two-time recipient of FHN's BEE Award!

August 2018 nominations

BEE/DAISY
Dana Robledo, RN Intensive Care Unit
Neil Amill, RN Intensive Care Unit
Becky Holbert, RN Intensive Care Unit
Brandon Barnhart, RN Intensive Care Unit
Jordyn Hicks, CNA (now RN –OB) Telemetry
Alexis Poffenberger, CNA Telemetry

My dad was admitted to FHN on Wednesday. All of the RNs and the CNAs that I met and talked to while they were taking care of my dad were great. They were all very polite, patient, caring, courteous, and all did their best to keep dad joking throughout it all. They were all very knowledgeable, helpful and made me feel welcome while I visited with my dad. I'm thankful that during his stay in the ICU for a few days, he had such a great bunch of RNs and CNAs to help him relax and be comfortable. Thank you Dana, Neil, Rebecca, and Brandon!!! You are all great RNs and a true asset to the FHN staff. Jordyn and Alexis, you are both exceptional CNAs!!! You are both going to be great in any further nursing programs that you enroll. I really appreciate everything that you all did while my dad was in the ICU. It was a stressful and uncertain time for him, and you all were outstanding in helping him be comfortable and at ease during his stay. Thank you!!!

BEE
Lori Scibona, CMA Internal Medicine
I have known Lori since I first started seeing Dr. Esker in Internal Medicine. She is a great person, wonderfully professional and deserves an award just for putting up with me all these years.

BEE
Jennifer Nighswonger, RT Respiratory Therapy
I do not even know where to begin to tell you about Jennifer!
She is such a great lady! Jennifer is a PERFECT therapist! She is a professional in her field. Jennifer immediately makes you feel better, no matter how terrible you feel. She values her job and is not afraid of good, old-fashioned work. I cannot say enough wonderful words about this young lady. She is understanding, empathetic, a perfect therapist for an extremely sick patient, a lot of love in her heart. FHN is richer for hiring Jennifer. I felt privileged she was my caregiver. Jennifer definitely deserves the BEE Award! She is a 5-star respiratory therapist.

BEE
Leyna Gross, CNA Ambulatory Care Unit
When I had my surgery, she made sure I had everything I needed and made me soooo comfortable! She had very caring words also!

BEE
Aerile Smith, CNA Inpatient Medical Surgical Unit
Aerile was so kind to my son. She put him at ease and was very attentive to his needs. She was always wanting to help him and understand his needs, offering him options so he could make better decisions for himself and his recovery.

BEE
Mary Freidag, PSR Burchard Hills
She is very helpful and goes beyond the "call of duty" to help out. She has a very pleasant personality; she's always smiling. She greets everyone as if they are her best friend.

DAISY
Chelsea Hartzell, RN GI Lab
I was still having problems after thyroid surgery. I saw three doctors because, while they all three gave the same diagnosis, all three couldn't/wouldn't answer my specific questions, leaving me suspicious of their diagnosis. I was referred to Dr. Mehta for a procedure. There, I met Chelsea who was the first and only medical professional to describe my ailment in complete detail, answering any and all questions, making me feel comfortable that the diagnosis was correct.

DAISY
Dana Robledo, RN Intensive Care Unit
Dana was so kind and helpful when my husband was there following a stroke. She not only cared for him, but also encouraged me and helped me to feel that all was going to go well. She has such a calming, gentle way about her and was able to work with my husband at a time when he was being difficult and scared. After two days of her care, he was upset to find out she would be off for 2 days! When she came back to work, she even came to see him in his new room, which made him feel so good! She for sure goes above and beyond for all her patients! I would also like to note that her CNA was Amanda McIntosh and she was great also! So helpful and upbeat!!

DAISY
Jennifer Kerchner, RN Telemetry
She was outstanding every hour. She took her time to explain everything to me and put me at ease. She was a gold star nurse by making me feel special.

DAISY
Misty Dehaven, RN Highland View Drive She is so busy with work, attending classes, and raising her children. She is special to me because she makes special time for me. She answers all my questions, especially now that I am having a medical issue. She will be a great provider when she graduates this May.

DAISY
Amanda Kempel, RN Intensive Care Unit
I live here in Freeport; on the 17th of June I was admitted to the ER and my condition was very life-threatening. But, thanks to one very own FHN RN — Ms. Amanda K. She was the right stuff any person could want on their team. She was so caring and took me on a roller-coaster, safe ride of an RN who knew what she was taught in nursing school. Very locked in to her patients, she made statements that said "we here at FHN, we care," so if you care about your health, you will make it work. A guy from Tennessee with good manners about myself, I showed her passion-compassion for my fellow — women or men – in a time of crisis, but I was the one on trial for my life and God was my judge and he put an angel in my room which was Ms. Amanda K. So special, and very professional. She was on her job 100 percent of a touch from an angel from God. So I'm sending this world of thank you cause I was at the point of giving up. My heart beat was low — 36 at one time — and my blood pressure was still getting high. My potassium was high but she just kept on saying ‘I know you're going to make it because God is good and we aren't going to let you go from here until we are on top of your care of life.' So please, I hope she will be recognized and receive this DAISY award for extraordinary cause she is the right stuff to be on top of the game in life. Thank you.

DAISY
Kristen Simpson, RN Highland View Drive
Our family recently switched providers and we have had the same nurse at every visit, Nurse Kristin. She is so very friendly, cheerful, and is just an extraordinary nurse. Our kids absolutely love her. She gets down on their level and interacts with them. What a wonderful job, Kristen!

DAISY
Michelle Guzzardo, RN Telemetry
She was an excellent nurse for my husband; very professional and patient and a kind person. She has all the qualities of an outstanding nurse. FHN is lucky to have her.

DAISY
Jo Ann Olszewski, RN Inpatient Medical-Surgical Unit
Having Jo Ann as my son's (our) RN was like having a mom looking out for him when I was there and when I wasn't able to be there. Jo Ann was always courteous and chatty with my son, getting him to open up about his pain because he was afraid to say anything or ask for pain meds. She connected with him and sped up his recovery because she reached out to him every time she came in, meeting him where he could communicate his needs. She's a lovely lady with a heart for her patients. When she was in the room, she made us feel like we were the most important person to her.

DAISY
Krista Boop, RN Savanna
Krista is always the best of the best, but today she had to draw blood from my scared teenager and was kind, professional, funny, swift, and got it on the first try. She is amazing every time. She treats my whole family with love and compassion. FHN is lucky to have her.

DAISY
Shayna Vanderheyden, RN Inpatient Medical-Surgical Unit She is the nicest person I have ever met. Always asking "how can I help you?" She fixed my pillows, read the menu to me (forgot my glasses at home) once I was able to eat, and placed my order for me. When I was able to get up and around, I wanted to get cleaned up and shave. Shayna told me "you look fine, but we'll help you get cleaned up." She always made me feel special.

DAISY
Krista Boop, RN Savanna
Krista is the nurse with the "most-est." My husband is going through cancer for the second time. She is the most sensitive, caring, thoughtful, most positive nurse who helped us through a most difficult time. She was there for every question, always answering each of our questions with a way that made us feel confident with her answer to every question. Sometimes we felt we were asking silly questions, but she told us there was never a silly question and she helped us through many scary moments and always said call anytime, day or night. She has 4 children and has the best personality and has her hands full with work and family and never once told us she was too busy to help us. We can't praise her enough and would be a perfect flower (aka nurse) for the DAISY Award. The world needs a bouquet of DAISYs like Kirsta Boop at FHN in Savanna. Thanks for the opportunity to sing her praises, as she most certainly deserves it.

August 2018 WINNERS

BEE
Mary Freidag, PSR Burchard Hills— August 2018 BEE Award Recipient
She always watches for us and meets us with a wheelchair. She is so kind and compassionate and helpful with all of us and especially my handicapped nephew — never ignoring him, but saying kind things. She makes him feel special! He can be pesky sometimes but she is always patient.

DAISY
Teresa Muggler, LPN Harlem OB
Rewind two years ago. My husband and I began our journey to have a child. It started with consultation to maternal-fetal medicine in Rockford as I have a significant history that puts me at high risk with pregnancy. My referral sat in limbo for weeks, so I reached out to FHN OB. This was my first of MANY encounters with Teresa. She handled my concerns professionally and compassionately making me feel like I was her only task at hand for that day. As our journey continued, so did my encounters with Teresa. Soon, we were staring infertility right in the face. Once again, I was referred and after weeks of not hearing anything, I reached out to FHN OB where I once again was assisted by Teresa. While I was frustrated and on the verge of tears, Teresa helped the situation and again compassionately made me feel like I was the only thing on her busy to-do list, assuring me that this was very important and she would treat it as such. Fast forward to today. FINALLY, my husband and I are expecting our first child. Things can be very scary. I have had referrals to maternal-fetal medicine and many, many, many questions. Each time I call the FHN office, I pray that I get Teresa. She is professional, compassionate, and always knows just what to say. Never are my questions or problems made to feel inferior. Today I went for a lab draw and behind that desk sat Teresa. I finally could put a face with the name of the nurse who has treated me like such a priority and with such compassion! Without hesitation, she confirmed it was me, got up, gave me a hug and told me that I looked great. I feel that this nurse deserved recognition beyond what I can put into words. She has helped keep my chin up in some of the most confusing and frustrating times by answering my questions and always following through for me. It is not always what you say to someone but rather how you make them feel.