FHN Memorial Hospital received Gold Plus Quality Achievement Awards in 2017 and 2018 from the American Heart Association/American Stroke Association. The award recognizes the hospital's commitment and success in ensuring stroke patients receive the most appropriate treatment according to nationally recognized, research-based guidelines based on the latest scientific evidence.
FHN Memorial Hospital received a Silver Plus Quality Achievement Award in 2016 and a Bronze Quality Achievement Award in 2014.
In 2013 – 2014 and 2016 – 2017, FHN Memorial Hospital received an "A" grade from the Leapfrog Group for patient safety through its Hospital Safety Score℠, the grades assigned to U.S. hospitals based on preventable medical errors, injuries, accidents, and infections.
The Leapfrog Group is a national, not-for-profit organization founded by the nation's leading employers and private healthcare experts to advance the safety, quality, and affordability of healthcare in the United States. The group focuses on measuring and publicly reporting hospital performance through the annual Leapfrog Hospital Survey, a trusted, transparent, and evidence-based national tool in which more than 1,300 hospitals voluntarily participate free of charge.
In our most recent patient satisfaction survey of more than 3,000 people across northwest Illinois, our patients gave us an "A", too:
97% rank their primary care at FHN as excellent or good
95% say we communicate well always or most of the time
92% can make appointments when they need them
93% rated their experience at FHN Memorial Hospital as excellent or good
97% say we're friendly
In 2012, FHN Memorial Hospital was ranked among the top 3 hospitals in the state for safety by the world's largest, completely independent, non-profit product-and service-testing organization. This was the first time Consumer Reports rated healthcare organizations, and as you'll see below, we've been among their honorees every year since.
In 2013, the same organization rated FHN Memorial Hospital among the top four in the state for safety, and ranked us among the top 20 percent in the state for surgical capability.
In 2014, the Fresh Inspirations Cafe at FHN Memorial Hospital was the first healthcare location in the nation to earn a Silver Certification in Sodexo's Mindful program. To achieve certification, a cafe must meet all the criteria in the category, from providing low-fat options and healthy meal combinations to labeling each cafe item with calories per serving as sold and offering a greater variety of whole and sliced fruits.
Previous awards for FHN include:
VHA Leadership Award for Clinical Excellence in Cardiac Care
Employer of Choice
Illinois Employer of the Year
Society for Human Resource Management (SHRM) Leadership Award
AARP "best employers for workers over 50"
Working Mother magazine – Top 100 companies in America for working mothers
Lincoln Award for Business Excellence, Level II