At FHN, we are all about PRIDE. Our dedication makes FHN a great place for patients to receive safe, quality care, staff to work productively, and physicians to practice medicine effectively. We take PRIDE in the important work that we do.
FHN PRIDE Standards are the standards that guide our service:
Patient-centered – At FHN, we are committed to being patient-centered. Our customers include patients, their support systems, our coworkers, community partners, and FHN vendors. We use our skills, knowledge, and expertise to deliver quality outcomes and excellent patient experiences.
Respect, Dignity, and Compassion – At FHN, we are committed to demonstrating Respect, Dignity, and Compassion towards everyone. We are courteous, compassionate, and attentive in our care of patients as well as our interactions with coworkers and customers, treating every individual the way we would want to be treated.
Innovative – At FHN, we are committed to innovation and creativity in technology, process improvement, and critical thinking. As an innovative workforce, we use our skills, knowledge, and expertise to deliver a high level of patient care. Our goal is to ensure a positive customer experience, provide quality outcomes, improve revenue, manage expenses, streamline processes, and uphold FHN’s status as the healthcare provider of choice.
Delivering Excellence – At FHN, we are committed to delivering excellence. We provide the high-quality healthcare that our patients deserve, at the level of excellence they have come to expect while also providing a positive, cohesive, results-oriented environment for our coworkers.
Engaged – At FHN, we are committed to an engaged workforce. All staff actively support the mission and vision of FHN. We partner with others to achieve organizational goals and collectively celebrate our successes. We are empowered to provide excellent service to our patients, customers, coworkers and communities.
Standards for Selection
FHN strives to employ only the best staff to provide services for our patients, customers, coworkers, and communities. To achieve this goal, certain standards are evaluated when considering applicants:
- Relevance of past work experience
- Skill and competence
- Accuracy and attention to detail
- Interpersonal Skills
- Effective communications
- Growth and development
- Basic values and goals
- Customer service relations skills
- Professional presentation
As you consider each of the standards, think about your own work history and compare and evaluate how you measure up to each standard. Candidates with short-term work records, attendance problems, non-relevant experiences, a history of employment being terminated, or those who do not have strong customer service or team work orientation would not meet the standards identified above for employment.