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2/25/2016

FHN Reports Theft

2/25/2016

As required by the Department of Health and Human Services, FHN Memorial Hospital ("FHN") is informing the public that on December 30, 2015 a computer hard drive containing some patient information was stolen from the private office of an FHN employee. The compromised computer was located in a secure nonpublic area of the hospital. FHN has reviewed the device backup records and is directly notifying any individuals who may have been affected by this incident. Appropriate law enforcement authorities have been notified and an investigation is underway.

The compromised computer did not contain any medical records but did contain internal reports and spreadsheets relating to some patient data. However, as required by law, FHN is advising the public that the data could have possibly included name, phone number, address, date of birth, ethnicity, email address, medical record number, FHN patient identification number, unique patient encounter number, social security number, date of service, brief description of procedure, procedure billing code, type of examination, diagnosis, name of treating physician, name of health insurance provider (company), medication information, and/or date of discharge. FHN has already advised all individual patients as to which type(s) of information might apply to them specifically.

FHN is directly informing each individual whose information was included on the hard drive of the steps they may wish to take to protect themselves from any potential harm arising from the incident, such as carefully monitoring financial and health insurance records for inaccurate information or contacting credit reporting agencies. FHN has also placed an internal alert on each of the affected medical records to ensure they remain carefully monitored.

Additionally, in order to protect against future similar incidents, FHN's information security professionals - together with an external consulting firm - are working to implement new security measures, such as enhanced network monitoring and extending computer encryption procedures to include devices that are stored in physically secure areas.

Individuals with questions may call FHN at a hotline set up for this purpose at 815-599-8038 or toll-free 866-345-0373 from 7:30 a.m. to 4:00 p.m. Monday through Friday.