Our Vision
Healthcare Excellence for our Communities
Our Mission
FHN together with those we serve, improves health and provides superior, quality healthcare services. Respect, dignity and compassion guide our interactions, while leadership and wise stewardship of resources direct the process.
Exceptional Healthcare...Every Step of the Way
FHN is a regional healthcare system committed to the health and well-being of the people of northwest Illinois and southern Wisconsin. We have services nearby for all ages, so every member of your family can receive caring, personal, professional healthcare. An average of 1,700 people visit FHN daily for their healthcare needs (that’s over 600,000 patient visits per year). FHN is the only healthcare provider in our service area that offers affiliations with all three major Rockford, Illinois, hospitals, as well as the University of Wisconsin Hospital and Clinics in Madison, Wisconsin. Each patient interaction is taken as a serious responsibility that requires clinical expertise, the latest in medical technology, and a level of trust and commitment that is earned by our people, our products and our processes.
The FHN healthcare system encompasses:
- FHN Memorial Hospital, located in Freeport, Illinois
- Over 100 medical and allied health staff
- Over 39 specialties
- 12 regional locations in six counties
- 8 Family Healthcare locations in Freeport
- FHN Leonard C. Ferguson Cancer Center
- FHN Family Dental Care
- FHN Family Counseling Center
- Occupational health services
- Hospice
- Chiropractic care and acupuncture
- Northern Illinois Health Plan – serving over 17,000 individual members
The FHN Memorial Hospital includes:
- 194 licensed beds
- 24-hour emergency care
- Satellite Education Center for the Illinois Poison Control Center (one of only 12 in the State of Illinois)
- Over 75 physicians on active and associate medical staff – 100% are
board certified or board eligible
- Up-to-the-minute equipment and services, including a new cardiovascular center
- Surgery capabilities for procedures ranging from a simple tonsillectomy to a sophisticated vascular surgery
- Specialty service areas such as a Sleep Center, Pain Clinic, Spine Center, Bariatric Surgery and Family Birthing Center
Our Promise
As part of your community, we will provide personal, professional and caring healthcare for your entire family. We will provide or find the services you need to make your life better. We will follow through to make sure you are satisfied. We are committed to excellence and your well-being is the entire reason for our existence.
People are a Priority at FHN
The people of FHN know the specifics of their own jobs as well as the system’s ‘big picture’ objective: to focus on patients’ well-being. Every employee who comes in contact with you – from check-in to check-out, from your family doctor to the food service staff – is committed to this promise. They are dedicated to making sure you are satisfied with your care.
This commitment has not gone unrecognized. FHN consistently ranks higher than the national average when it comes to customer satisfaction, and we continually set extremely demanding goals in this area.
FHN is also dedicated to employee satisfaction, which helps us attract a talented and dedicated workforce and maintain a low employee turnover rate. For example, we participated in a national survey with 400 other companies on work/life initiatives conducted by Mercer and Bright Horizons. FHN ranked among the top 5% in this benchmark survey.
Other recognition includes kudos from Working Woman magazine, which named FHN one of the best places for mothers to work, and the AARP, which in 2003 included FHN as one of only two Illinois companies to be included on their list of the 25 Best Employers For Workers Over 50.
Clearly, whether patient or employee, people are a priority at FHN.
Your Home is Our Home, Too
We’re a part of your community. And we want to keep it healthy, both economically and physically - at work, at play, on the farm, at school and at home.
In 2006, we formed a partnership with the Stephenson County Health Department to provide healthcare services for the uninsured, underinsured and medically indigent at the FHN Community Healthcare Center, located at the former Crusader Community Clinic inside the Health Department building. And in support of the local United Way, each year our employees make their personal contributions, averaging over $40,000, and also serve in leadership positions for many community organizations and boards.
Let our People, Products and Processes Help Keep You Well
FHN is a community healthcare system, comprised of local experts, inspired by global innovation, and grounded by ethical leadership. As your partner in health, you can count on us to focus on your well-being and furnish you with exceptional healthcare every step of the way.
Contact Us
- For general questions about FHN, call 815-599-7346 or toll-free 866-686-4576.
- For help in finding a provider, call the FHN Physician Referral Center at 815-599-7060 or toll-free 888-433-5700.
- For a general FHN directory listing, click here.
We're here. For you.
